Sounds as if you've got things cleared up satifactorily, Singularity. I was just going to add a comment about language. If English isn't the native tongue of an email author, chances are good he/she won't be aware of some of the implications of what they're writing. And may not even mean what a native English speaker might imagine. Yes, good things are very much worth working to keep. Congrats.

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Speak less. Say more.